Shaw Waste – Privacy Policy

Last updated: November 2025

1. Introduction
Welcome to Shaw Waste (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This policy sets out how we collect, use, disclose and safeguard your personal information when you use our website and services.

By using our website or engaging our services you accept and consent to the practices described in this policy.

2. Data we collect
We may collect and process the following information:

• Your name, email address, postal address, telephone number and other contact details you provide when you make an enquiry, book a service, sign up for updates, or contact us.

• Technical information about your use of our website (such as IP address, browser type, pages visited) collected automatically via third-party services or cookies.

• Payment or billing information, where relevant, in order to provide our services.

• Any other information you choose to provide us (for example, when you respond to a survey or interact with our support desk).

3. How we use your personal information
We will use your information for the following purposes:

• To respond to your enquiries, provide quotes, carry out bookings, schedule services, send invoices, and communicate with you about your account or service.

• To send you information about our services, offers or updates, where you have given your consent (or where it is otherwise lawful to do so).

• To improve and administer our website and services, including analysing how users navigate the site and detect errors or issues.

• To fulfil our legal or regulatory obligations.

We will not sell or lease our customer list to third-parties. We may share your information with service providers who process it on our behalf (for example customer support platforms, payment processors) and only to the extent needed to deliver the service.

4. Third-party service providers
We rely on carefully selected third-party service providers to help operate parts of our website and services. These providers act as data processors on our behalf and process your information under our instructions and in accordance with applicable data protection legislation.

For example, if you use our live-chat or support service we may use a provider that collects your name, email, chat transcript and related data. That provider does not use your data for its own independent purposes.

5. Cookies and tracking technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences and gather aggregated data about how visitors use the site. Cookies may remain on your device for a fixed period (“persistent”) or for the duration of your session (“session cookies”).

You can control or delete cookies via your browser settings. Please note that turning off some cookies may affect functionality or your ability to use certain parts of the website.

6. Disclosure of your information
We will only disclose your personal information:

• With your consent;

• When required or permitted by law;

• To third-party service providers engaged by us to operate our website or deliver our services;

• In connection with a re-organisation, sale or transfer of our business (you will be notified of any change in control before your data is transferred).

7. Links to other websites
Our website may contain links to other sites which are outside of our control. We are not responsible for the content, privacy practices or policies of those sites. We advise you to review the privacy policy of each site you visit.

8. Data security and retention
We have put in place appropriate security measures to guard against unauthorised access, alteration, disclosure or destruction of your personal information. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

9. Your rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act, you have the following rights:

• The right to access the personal data we hold about you.

• The right to correct inaccurate or incomplete personal data.

• The right to request erasure of your personal data (“right to be forgotten”), subject to legal or contractual restrictions.

• The right to restrict or object to the processing of your personal data.

• The right to data portability in certain circumstances.

• The right to withdraw your consent at any time (where processing is based on consent).

If you wish to exercise any of these rights, please contact us using the details below.

10. Changes to this policy
We may revise this policy from time to time. The latest version will always be posted on our website, and the “Last updated” date will be amended accordingly. Please check back periodically to stay informed about how we are protecting your information.

11. Contact us
If you have any questions about this policy or how we handle your data, please contact us:

Shaw Waste
Unit D12 Poulton Cl, Holmestone Rd, Dover, CT17 0UF
Phone: 01304 793055 / 07840 859287
Email: sales@shawwaste.co.uk